If you have any concerns or are dissatisfied with any of our services, you can lodge a complaint with us in one of the following ways:
  • Write to us on our website here
  • Write to us at Ground Floor, Menara Boustead, 69 Jalan Raja Chulan, 50200 Kuala Lumpur
  • Call us at our toll free number 1800-88-7080 or +603-2116 6000 during business hours, from 8.45 am – 5.30 pm, Mondays to Fridays
  • Drop us an email at [email protected]
  • Speak to our Customer Care Consultant in person

To help us investigate your complaint efficiently we will ask you for the following information:
  • Your name and contact details
  • The name of the person you have been dealing with
  • The nature of your complaint
  • Details of any steps you have taken to resolve your complaint
  • Details of any conversations you had with us that is relevant to your complaint
  • Copies of any documentation which supports your complaint

If you are not satisfied with how your complaint has been handled, or the resolution provided by us, you may file your complaint to the Federation of Investment Managers Malaysia (“FIMM”), The Financial Markets Ombudsman Service ("FMOS") or Securities Commission Malaysia (“SC”), for an independent external review:

Federation of Investment Managers Malaysia
Address
Legal, Secretarial & Regulatory Affairs
Federation of Investment Managers Malaysia
19-06-1, 6th Floor, Wisma Tune,
19, Lorong Dungun, Damansara Heights,
50490 Kuala Lumpur, Malaysia
Telephone Number
+603-7890 4242 (Direct Line to Complaints Bureau)
Fax Number
+603-2093 2700
Email Address
[email protected]
Website
http://www.fimm.com.my
The Federation of Investment Managers Malaysia (“FIMM”) is recognised by the Securities Commission (“SC”) Malaysia as a self-regulatory organisation. The FIMM regulates the marketing and distribution of Unit Trust Schemes ("UTS") and Private Retirement Schemes ("PRS") and handles complaints that relate to the conduct of Distributors and Consultants and regarding matters that breach FIMM’s Consolidated Rules.

The Financial Markets Ombudsman Service
Established in 2025 by a merger between Ombudsman for Financial Services ("OFS") and the Securities Industry Dispute Resolution Center ("SIDREC").

Address
Level 14 Main Block Menara Takaful Malaysia,
No. 4, Jalan Sultan Sulaiman, 
50000 Kuala Lumpur.
Telephone Number
+603-2272 2811
Fax Number
+603-2282 3855
Email Address
https://www.fmos.org.my/en/feedback
Website
www.fmos.org.my
The Financial Markets Ombudsman Service ("FMOS") was established on 1 January 2025 through the consolidation of the Ombudsman for Financial Services ("OFS") and the Securities Industry Dispute Resolution Center ("SIDREC"). FMOS is appointed by Bank Negara Malaysia and the Securities Commission Malaysia to provide dispute resolution services to financial consumers and investors. FMOS is an independent, impartial and accessible platform that resolves financial and capital market disputes involving direct financial losses.The services of FMOS are free for financial consumers and investors.

Securities Commission Malaysia
Address
Investor Affairs & Complaints Department,
Securities Commission Malaysia
No. 3, Persiaran Bukit Kiara, Bukit Kiara,
50490 Kuala Lumpur, Malaysia
Telephone Number
+603-6204 8999
Fax Number
+603-6204 8991
Email Address
[email protected]
Website
https://www.sc.com.my/
The Securities Commission Malaysia (“SC”) is a statutory body entrusted with the responsibility of regulating and systematically developing the Malaysia’s capital markets. It has direct responsibility in supervising and monitoring the activities of market institutions and regulating all persons licensed under the Capital Markets and Services Act 2007. The Investor Affairs & Complaints Department of SC inquires complaints on improper conduct and other irregularities in the securities and futures markets to assess whether they disclose offences under the securities laws. You can direct your complaint to SC even after you have initiated a dispute resolution process with SIDREC.

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